PROPOSIÇÃO DE PROGRAMAS / AÇÕES VISANDO À MELHORIA DO SISTEMA DE GESTÃO DE QUALIDADE DE UMA ORGANIZAÇÃO MILITAR AEROESPACIAL BRASILEIRA

Abstract

The present study aimed to propose programs for the Quality Management System (QMS) of a Brazilian Military Organization (OM) of the Aerospace Sector. The methodology developed from technical visits in eight sections that include all Divisions of OM. Were conducted semi-structured interviews to gather the demands of the servers of the sections, in order to develop actions for improvement of the QMS. Were formulated three programs: Quality Monitoring, Training and Capacity; Beyond the Barriers. Were also identified in needs to recast Internal Audit and Management Documentation. All these proposals were presented and validated with 30 heads of sections of the Institution. It is known that the proposals represent cultural change and break paradigms, so that they are applied suggests the creation of a working group to implement these proposals and they are set clear targets for achieving the results. Index Terms - Proposition Programs, Quality Management System; Military Organization; Aerospace Sector.