ÍNDICE DE DESEMPENHO AMBIENTAL DE UM HOTEL FAZENDA

Abstract

Systems that measure environmental performances do not evaluate countryside hotels. Owners or managers do not have a tool for identifying actions to achieve a desired environmental performance. A study on environmental performance of a countryside hotel is here presented. A gauge of environmental performance index (IDA) based on field survey and statistical analysis was used. The gauge was fed by data collected among guests, staff and managers. The forms were prepared with statements that the respondent could estimate its of agreement, on a scale of values from 1 to 5. An IDA of 60,95% was achieved by the studied countryside hotel. Also, performance of each interested part may be evaluated by the model. Aiming maximum value of 10 points, manager has achieved 9,2, staff 8,65 and guest 5,72. Therefore, actions must be driven on guest to achieve better environmental performance. Index Terms - Environmental Performance, Countryside Hotels, Sustainability