O USO DO DESENHO DE PROCESSOS DE NEGÓCIO PARA APOIAR O ENSINO DE PESQUISA OPERACIONAL

Abstract

DOI: 10.14684/intertech.13.2014.146-150

Using of diagrams can support understand concepts relationships that are mapped when seeking a graphic representation of knowledge. Business processes representation provides an overview of organizational operations, allowing analysis, impact forecasting and activities improvement and optimization. In this scenario, Operations Research (OR) teaching focuses on the activities which can be optimized by mathematical programming methods or improved by simulations techniques. The main objective of this paper is to evaluate some experiences to support the OR teaching and the main contributions are related to the appropriate use of these resources. Index Terms - Teaching/Learning Strategies, Operation Research, Business Process Modeling.