STRATEGIC MANAGEMENT OF SERVICES: A STUDY OF SKILLS ESSENTIAL FOR MANAGEMENT OF SERVICES

Abstract

This research project aims to identify the skillsneeded for training services manager. The research is aliterature review to identify the skills required for theprofessional who manages training services. It’s alsoresearch this competences with academics who teach in thearea of Management Services, and executives who selectprofessional services for organizations. From the analysis ofdata collected, the study aims to identify the existingdisciplines in post-graduate programs to develop the skillsnecessary for professional services.Keywords - Management, Services, Training, Expertise inServices.