O ENSINO DE TEORIA DAS FILAS E DA SIMULAÇÃO DISCRETA NOS CURSOS DE ENGENHARIA DE PRODUÇÃO

Abstract

The Queueing Theory and the Discrete Event Simulation has great application in Production Engineering Courses and its teaching becomes a challenge to teachers of the area because it involves abstract concepts and complex mathematical procedures. The aim of this article is to evaluate some experiments to support the teaching of these subjects at the Federal University of Santa Catarina - UFSC, based on the use of computational resources. Also, to verify the improvements made in education, will be commented some applications developed by the students.

Index Terms - Teaching/Learning Strategies, Queueing Theory, Discrete Event Simulation, Applications.