SISTEMAS DE APOIO A DECISÃO BASEADO EM CONHECIMENTO PARA UMA EFICAZ GESTÃO DE FLUXO DE INFORMAÇÃO E CONHECIMENTO NAS ORGANIZAÇÕES: UM ESTUDO DE CASO

Abstract

Knowledge and effective flow of information resources in organizations are increasingly valuable when associated with decision support systems. This may result in an anticipation of information, efficiency and effectiveness in decision making, improvement of information management which in turn becomes increasingly competitive organizations. This article aims to examine, from a literature review, the decision support systems based on knowledge illustrating its application in a case study. Based on these analyzes, it was revealed that organizations are really worrying about the knowledge in the organizations as too about the organizational memory. This interrelated knowledge in the decision support systems assist and becoming more efficient and effective decision making in the organization. Index Terms - Knowledge, Organizational Memory, Decision Support Systems, Information Systems, Decision Making.