MONITORAMENTO DE RISCO EM ÁREA DE TELECOM APOIADA PELA ISO 31.000, COBIT E CONJUNTO DE FRAMEWORKS

Abstract

This analysis was developed by a Telecom company, with the goal of achieving an monitor Project about: operational problems, third part contracts and internal frauds, with the Best practices applications (NBR ABNT ISO 31000 – Risk Management, COBIT version 4.1, COSO ERM, ISO/IEC 27.001, FERMA and ITIL). Application methodology focuses in NBR ABNT ISO 31000 – Risk Management supported by tool that captures systems information and scenarios analysis. Project chosen Security Information area, after analysis execution; the proposed changes were informed. Results finding were about residential telecom canceled lines. Conclusion about application aligned Best practices and NBR ABNT ISO 31000 – Risk Management became a unique point by a company, not specific in Telecom issue only. Key-words - Risk, Monitor, Telecom, ISO 31.000.