UMA ANÁLISE DA APLICAÇÃO DO LEAN OFFICE NA GESTÃO PÚBLICA: O CASO DE UM PROGRAMA DE INTERCÂMBIO ESTUDANTIL UNIVERSITÁRIO

Maria Cristina Mozaner Nitzsche, Sanderson César Macedo Barbalho

Abstract


Concerning the internationalization in higher education, student exchange is important to provide the student with technical, cultural knowledge and differentiated teaching methodologies. Students’ mobility from Brazilian to foreign universities requires several administrative procedures to be performed, demanding hours of activities from the university´s administrative staff. It is desirable the creation of a flow of work that would improve the processes. This research work is a case study of the application of Lean Office (LO) methods aiming to improve the processes of an exchange program at a public Brazilian university. We present the processes’ mapping, the theoretical study about the LO, the analysis of the mobility processes, and the current state of the value stream maps. We intend to reduce the activities that would not add value as well as standardize the operations by proposing an "ideal" process to present as a guideline for the higher administration. Index Terms - Exchange program, Lean-Office, processes’ mapping; public management.

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ISSN 2319-0507

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