MAPEAMENTO DE FLUXO DE SISTEMA – O CASO MILLDESK

Joaquim J. H. De Lima, Renato de Mello, Leandro Correa Pykosz, Fabio Manoel Caliari, Luciano José da Costa

Abstract


This article presents part of the project SEBRAETEC/SC - project of technological consulting for small companies of the Santa Catarina State. The objective of the project is to create conditions for the increase in the innovation rate at the small companies, contributing in adding value to the revenue, productivity and competitivity improvements. This article shows the consulting done at Setrion company, where the support flux was developed to the software Milldesk. With the implantation of the flux several points were improved in the company, highlighting the participation of customers in the program of "improvement suggestions". Improvements that were implemented resulting the Milldesk to be a more complete and competitive software in the domestic and international market. Index Terms - Technological consulting, Project management, Milldesk, Innovation, Competitiveness.

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ISSN 2319-0507

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