COGNITIVE SYSTEM DESIGN AND BUSINESS PROCESS MANAGEMENT

Abstract

The aim in this paper is to explore some of theimportant issues involved in the design of business processmanagement (BPM) systems from a cognitive systems perspective.BPM is viewed as a socio-technical construct where CognitiveSystems Engineering (CSE) serves as a guiding framework fordesign. The design process is centered on Joint Cognitive Systems(JCS) paradigm, which is relatively new, compared to the classicalInformation Processing Systems (IPS) paradigm. The potentialbenefits offered by the JCS in the design of human-machine systemswill be elaborated, and design for simplicity and design forcomplexity will be contrasted as alternative approaches. Design forcomplexity is suggested as a more promising approach fordesigning BPM systems.Index Terms ⎯ cognitive system design, business processmanagement, information processing systems, human-machinesystem design.